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The article is divided into three sections: Common Issues and Solutions, Error Messages, and Missing Tracks, Albums, or Playlists.
The first section presents some solutions to common issues that can prevent you from adding or playing your music library on Sonos.
If no updates are available, you may be using the Sonos software on an operating system that is no longer supported.
You can check our System Requirements article to see if your current device or operating system is supported by Sonos.
If you are receiving an error that is not listed here, or you are not comfortable performing the recommended troubleshooting steps, please reach out to our Customer Care team for further assistance.
In addition to music streaming services, Sonos is able to stream your local music library from any computer or network attached storage (NAS) device on your network.
In this article, we’ll outline some steps you can take if you’re unable to add a new music library share or unable to play music from an existing music library share.
If your PC or Mac is hosting your music library and its wireless connection is weak, you may experience audio dropouts or see error messages when trying to play your music.
Make sure the computer has a strong Wi Fi connection or is wired into your home’s network with an Ethernet cable.
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If you’re trying to add your music folder on a Mac, the file sharing settings (including the computer’s name) may be causing problems when Sonos tries to connect to the computer.